Refund Policy

Effective Date: 27-05-2025

 

Company: Jai Durga Industries

​

At Jai Durga Industries, we stand by the quality of our products and strive for complete customer satisfaction. Our refund and return policy is straightforward and transparent:

​

1. Eligibility for Returns

Returns are only accepted in cases where the product is found to be defective or damaged upon delivery.

Products must be inspected at the time of receipt, and any defect should be reported to us immediately.

Items that have been used, installed, or altered after delivery are not eligible for return.

​

2. Return Process

To initiate a return, please contact us at contact@jaidurgaindustries.com
or call our support team within 7 days of delivery.

Provide your invoice details, order number, and a description of the defect.

Our team will review your request and guide you through the return process.

​

3. Inspection & Approval

Once the returned product is received, it will be inspected by our quality team.

If the defect is confirmed, a replacement or full refund will be issued, as per your preference.

​

4. Non-Returnable Items

Returns are not accepted for products without defects.

Customized orders or special fabrications are non-returnable unless defective.

​

5. Refunds

Approved refunds will be processed to your original payment method within 7-10 days after inspection.

Any shipping or handling charges are non-refundable.

​

6. Contact Us

For any questions about returns or refunds, please reach us at:
📧 contact@jaidurgaindustries.com